15 Best Shopping Bots for eCommerce Stores
Shopping bots take advantage of automation processes and AI to add to customer service, sales, marketing, and lead generation efforts. You can’t base your shopping bot on a cookie cutter model and need to customize it according to customer need. Chatfuel is a platform to create online bots for shopping chatbots for Facebook Messenger. Their service is free to use at its basic level, or users can opt to pay $30 per month for their Pro plan. The clothing brand H&M created a chatbot on Kik that asks users questions about their style and offers photo options for users to select.
Roughly 40% of users will stop chatting with a bot after the first message, and 25% will stop chatting after the second. 40% of U.S. teens use Kik, so it especially makes sense to launch your bot on their app if teens are a key buyer group. For example, the makeup company Sephora uses Kik for one of their chatbots. Facebook Messenger offers a Messenger Platform for building bots to publish on, of course, Messenger. The platform does require basic to advanced coding skills, though it does offer a design kit with drag-and-drop elements for UI prototyping.
The beauty of WeChat is its instant messaging and social media aspects that you can leverage to friend their consumers on the platform. Such a customer-centric approach is online bots for shopping much better than the purely transactional approach other bots might take to make sales. WeChat also has an open API and SKD that helps make the onboarding procedure easy.
In fact, a recent survey showed that 75% of customers prefer to receive SMS messages from brands, highlighting the need for conversations rather than promotional messages. The shopping bot https://www.metadialog.com/ helps build a complete outfit by offering recommendations in a multiple-choice format. This bot provides direct access to the customer service platform and available clothing selection.
Step 4: Pick the chatbot that’s right for your business and customers
Some are ready-made solutions, and others allow you to build custom conversational AI bots. The money-saving potential and ability to boost customer satisfaction is drawing many businesses to AI bots. By managing your traffic, you’ll get full visibility with server-side analytics that helps you detect and act on suspicious traffic.